Gerês

FAQ

  • Is Keen Tours allowed to operate within the Peneda-Gerês National Park?

    Yes. It is a recognized tourism company providing outdoor, adventure, nature and cultural activities registered in RNAAT (a national registry managed by the Tourism of Portugal)  with the number 767/2016.Keen Tours is also licensed to provide nature tourism activities and, therefore, to operate within protected areas with the same registration.Keen Tours operates within the Peneda-Gerês National Park under a permit issued by ICNF (Portuguese conservation and forestry services) and on the terms of the POPNPG (protected area land management plan).

  • What if I have questions about the tours?

    By all means, do bother us. We’re available by chat, phone, e-mail. Facebook Messenger, Skype… You name it. Just click Contact Us to learn all the possible ways to reach out to us.

  • Can I bring my kids?

    Yes. Children are very welcome in most of our tours – just check the specifics. We chose 2 yo as the youngest age in most tours, so they are likely to enjoy the tour and let the parents enjoy too. We have child car seats available and can adapt the meals for the youngsters. Mind that children under 18 years old must be accompanied by an adult who’s responsible by their supervision at all times. Hopefully we can pass on some concerns about nature and heritage conservation to the next generation.

  • Do you have vegetarian and vegan options?

    Yes. We do. Just tell us what you cannot or will not eat for moral, health or whatever reason, and we’ll have an alternative ready.

  • Can I smoke?

    You can smoke outdoors – that means you just can’t do it inside the SUV or restaurants. But please make sure the cigarette buds don’t end up on the floor.

  • What do I need to bring to the tour?

    Comfortable shoes and clothes, maybe sunscreen and glasses, identity card or passport… and that’s it. All the tours include equipment, meals and water.

  • How do I book?

    Just click Book Now and fill out the form.

  • Why do you need my credit card information?

    If you show up, we won’t debit anything, and you can pay our guide in cash, debit or credit card. We’ll need your credit card information if you change your booking: to debit 20% of the tour price in case you cancel it 72h to 24h prior to the tour date or to debit the total amount if you cancel within 24h or you don’t show up.
    Please understand that for the tour to happen we need to pay our suppliers: insurance, meals, guide, etc, as well as we are unable to accept other reservations for the day you booked. I you don’t have a credit card or you don’t want to you choose not to pay in advance by bank transfer. Learn more in point 6. of our Terms & Conditions.

  • I don't have a credit card - can I book a tour?

    If you don’t have a credit card or you don’t want to use it, you can choose to pay in advance by bank transfer. Learn more in point 6. of our Terms & Conditions.

  • Can I get a refund if I change my mind?

    If you contact us to cancel the tour more than 72h hours prior to the tour day you booked, you’ll get a full refund.

  • Does the price include VAT and other taxes?

    Everything is included: the prices on the website are in Euros and include VAT at the legal rate in force (23%).

  • Do I get a receipt?

    Yes. We’ll send it to your e-mail – but if you wish it in print, just ask it in advance so our guide has it ready for you.

  • Can I get a discount for booking more than 1 tour, if I have a large family, or if we’re in a group?

    Yes. Depending on the tour type, the availability and how many you are, we can usually offer a discount – please, contact us!

  • You say insurance is included – but what does that mean exactly?

    Keen Tours clients are covered by insurance from the moment of the pick-up to the drop-off. We provide insurance covering:
    a) treatment costs and repatriation to the amount of 3.500€;
    b) death and permanent disability compensation to the amount of 20.000€, reduced to the funeral expenses for those under 14 years old.
    The clients are also entitled to a liability insurance that covers the damages to a third party occurring during the activities to the amount of 50.000€ per claim. For more details, check 8. In Terms & Conditions.

  • Do you sell my personal information to third parties?

    Not at all. Your personal data is exclusively used for the booking process. Your bank details will not be stored in their computer applications, and are intended solely for charging the purchased services.

For more details or other issues, please read our Terms & Conditions or Contact Us.

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