Yes. It is a recognised tourism company providing outdoor, adventure, nature, and cultural activities, registered in RNAAT (a national registry managed by the Tourism of Portugal), with the number 767/2016. Keen Tours is also licensed to provide nature tourism activities and, therefore, to operate within protected areas with the same registration.
Yes. Children are very welcome in most of our tours – just check the specifics. We chose 2-year-olds as the youngest age for most tours, so they are likely to enjoy the tour and let parents enjoy it too. We have child car seats available and can adapt the meals for the youngsters. Mind that children under 18 must be accompanied by an adult responsible for their supervision at all times. Hopefully we can pass on some concerns about nature and heritage conservation to the next generation.
By all means, do bother us. We’re available by chat, phone, and e-mail. Facebook Messenger… You name it. Just click Contact Us to learn about all the ways to reach us.
Yes. We do. Just tell us what you cannot or will not eat for moral, health, or any other reason, and we’ll have an alternative ready.
You can smoke outdoors, except for forest areas during days assessed as high wildfire risk – that means you just can’t do it inside the SUV, restaurants or museums. But please make sure the cigarette buds don’t end up on the floor.
Comfortable shoes and clothes, maybe sunscreen and glasses, identity card or passport… and that’s it. All the tours include equipment and meals.
Just click on the calendar of each tour or activity and fill out the form. You can also contact us if you want anything more specific.
If you show up, we won’t debit anything, and you can pay our guide in cash, debit or credit card. We’ll need your credit card information if you change your booking: to debit 20% of the tour price in case you cancel it 72h to 24h prior to the tour date or to debit the total amount if you cancel within 24h or you don’t show up.
Please understand that for the tour to happen we need to pay our suppliers: insurance, meals, guide, etc, as well as we are unable to accept other reservations for the day you booked. I you don’t have a credit card or you don’t want to you choose not to pay in advance by bank transfer. Learn more in point 6. of our Terms & Conditions.
If you don’t have a credit card or you don’t want to use it, you can choose to pay in advance by bank transfer. Learn more in point 6. of our Terms & Conditions.
If you contact us to cancel the tour more than 72h hours prior to the tour day you booked, you’ll get a full refund.
Everything is included: the prices on the website are in Euros and include VAT at the legal rate in force (23%); however, if you book through the website, a extra 6% fee may apply, charged by FairHarbor.
Yes. We’ll send it to your e-mail – but if you wish it in print, just ask it in advance so our guide has it ready for you.
Can I get a discount for booking more than 1 tour, if I have a large family, or if we’re in a group?
Yes. Depending on the tour type, availability, and how many you are, we can usually offer a discount – please contact us!
Keen Tours clients are covered by insurance from the moment of pickup to the moment of drop-off. We provide insurance covering:
a) treatment costs and repatriation to the amount of 3.500€;
b) death and permanent disability compensation to the amount of 20.000€, reduced to the funeral expenses for those under 14 years old.
The clients are also entitled to liability insurance that covers damages to third parties arising from the activities, up to 50.000€ per claim. For more details, check 8. In Terms & Conditions.
Not at all. Your personal data is exclusively used for the booking process. Your bank details will not be stored in their computer applications, and are intended solely for charging the purchased services.
For more details or other issues, please read our Terms & Conditions or Contact Us.
